Jobs

Are you a hands-on leader with a passion for delivering outstanding service? Our national client, working with top multinational companies in mining, food, airports, and aged care, is looking for a Service Delivery Lead to oversee their dynamic team.

About the Role:

As a Service Delivery Lead, you will play a key role in ensuring seamless service operations. This is a hands-on position, where you’ll be responsible for:

• Managing and leading a service desk team ensuring timely execution on service tickets
• Managing rosters to ensure efficient coverage
• Driving strong outcomes for clients
• Communicating effectively with stakeholders at all levels
• Overseeing the support team to ensure that response and resolution targets specified in the Service Level Agreement (SLA) are achived

What You’ll Need:

• Previous experience in a service desk environment
• Understanding of Information Technology Infrastructure Library (ITIL) processes
• Knowledge and experience with ITSM tools - ServiceNow, Remedy, Jira, Freshservice, ConnectWise, Halo
• Strong leadership skills to mentor and guide staff
• Excellent communication and problem-solving abilities
• Ability to thrive in a fast-paced, high-demand setting

Why Join Us?

• Work with industry leaders in professional managed services
• Be part of a growing company with top-tier clients
• Competitive salary and long-term career opportunities

Ready to take your career to the next level? Apply now!