Key Responsibilities

• Responding to customer enquiries via phone and email in a professional and timely manner
• Processing and keying customer orders accurately
• Handling inbound and outbound phone calls
• Investigating and resolving customer enquiries and order issues
• Managing cases from initial enquiry through to resolution
• Liaising with warehouse, logistics, and internal teams to ensure timely customer outcomes
• Maintaining accurate customer, order, and account records across systems
• Providing general administrative support to daily operations
• Following up on outstanding payments and assisting with debtor account management

To be successful, you will have:

• Previous experience in customer service, administration, or order processing
• NetSuite experience highly regarded
• Salesforce experience beneficial
• Strong order processing / data entry skills
• Confident phone manner and clear communication skills
• Experience in case management or handling customer investigations
• High attention to detail and strong organisational skills
• Ability to manage multiple tasks in a fast-paced environment

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